Home / How it works
From your phone to your door
Ordering is simple. Just a few taps and your energy is on the way.
How to order
Eight simple steps
Register / login
Create your account or log in. Add your delivery details.
Choose product
Pick gas, petrol, diesel, accessories or appliances.
Check out
Review your order and pay with your 1st Energy wallet or card.
Pin your location
Drop a pin on the map so the driver knows exactly where to deliver.
Driver accepts
A nearby approved driver accepts your order. You can cancel before your product is picked up.
Track your delivery
Watch the status move from Accepted to Picked up to On the way.
Driver arrives
The driver tells you in the app when they arrive. Be ready to receive your order.
Receive your order
Get your product and your receipt. Chat with support if you need help.
How 1st Energy works
A marketplace, not just a delivery app
One platform. Multiple energy needs. Drivers are checked and approved by our team before they can accept orders.
Questions
Good to know
How do I pay?
You can pay with your 1st Energy wallet or by card. You get a receipt by email.
Can I cancel an order?
Yes. You can cancel before your product is picked up.
How do I know my driver is close?
You can follow your driver live on the map. The driver also tells you in the app when they arrive.
Are the drivers checked?
Yes. Drivers upload their documents and our team approves them before they can accept orders.
Can I talk to my driver?
Yes. You can chat with your driver and with our support team inside the app.
Where do you deliver?
We are coming soon in Gaborone and surrounding areas.